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Practical thinking on AI, automation and digital growth.

Written for UK small and medium businesses. No hype, no jargon.

A website chat assistant answering a question about missed callsAutomation TipsWhat a Website Assistant Should Do, and What It Should NotMore small business websites now have a chat assistant in the corner. The useful ones follow a few simple rules: answer from facts the business has approved, say when they do not know, and hand over to a person without pressure. Here is how to tell a good one from a bad one. · 4 min read
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